One of the main sources of frustration for Participants has been addressed by the NDIA today with the launch of the My NDIS mobile app. In a media release, the Minister for the NDIS, Linda Reynolds CSC, said “Participants told us that they would like an app, like a banking app. Since then the NDIA worked with participants throughout the entire process of the design, building and testing of the app…”.

The app was developed through feedback provided by a group of Participants since mid-2020. The NDIA claims that the app provides a smoother, more user-friendly experience for self-managed participants to interact with the agency and manage their funding.

While only available to self-managed participants, the agency has flagged future updates to make the app available to all participants and plans for integration with myGov. The app can be downloaded from the App Store for Apple devices and the Play Store for Android.